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ARI Docs Viewer

Documents get endless loading....
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TOPIC: Documents get endless loading....
#61017
Documents get endless loading.... 7 Years, 3 Months ago Karma: 0
Everything has been upgraded to the latest PHP and Joomla. PDFs seem to load just fine after the update. But for some reason they stopped work.

Thanks for any assistance in resolving this issue.

-Eugene
eugenecjr
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#61019
Re:Documents get endless loading.... 7 Years, 3 Months ago Karma: 760
Hello,

Could you provide a link to a page where the problem occurs? It looks like a javascript conflict with 3rd party extension or site template.

Regards,
ARI Soft
admin
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#61024
Re:Documents get endless loading.... 7 Years, 3 Months ago Karma: 0
I will need to give you access to logon to the site. What is the best way to get you the required information:

for starters the site is www.incrediblydesigned.com

-Eugene
eugenecjr
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Last Edit: 2017/08/18 13:12 By eugenecjr.
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#61025
Re:Documents get endless loading.... 7 Years, 3 Months ago Karma: 760
The document is shown fine on our side:



PS: What browser do you use?

Regards,
ARI Soft
admin
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#61026
Re:Documents get endless loading.... 7 Years, 3 Months ago Karma: 0
I have no clue what happened, but after I created the document I replicated the issue, then I went back and setup an account for you to access the document and now everything in all accounts is working. If the issue represents itself I will let you guys know.

Thanks for the quick reply.

-Eugene
eugenecjr
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#61027
Re:Documents get endless loading.... 7 Years, 3 Months ago Karma: 0
I was able to determine what happened. The issue was being caused by a plugin called JUX Weather. I re-enabled it and was able to reproduce the error and then disabled it to verify it was the cause.
eugenecjr
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