Please explain why this transaction failed to finalise even though my card has been charged. I have no access to the product, but I need it NOW!

I can forward a copy of the transaction receipt if necessary, but I need someone in contact with my now as the send button on your contact form does not work!

Ian Price
ian.price@vantageautomotive.com

Hello,

We have already sent you the download link and the license. Also we have provided you with refund for one item.

Regards,
ARI Soft

I had the same issues - please can you send me the download link and the license please ?

Hello,

We've sent you all the stuff.

We are also working to sort our this technical issue.

Regards,
ARI Soft

I had the same problem.

After the first 'failed' payment, I tried again using paypal (which also failed!)

I have received the download link (inspite of the 2CO transaction failed notifications), but now am worried that I'm about to be charged twice.

I should add that I found the shop website to be very badly laid out and a challange to navigate. Also the choice of pale green text on grey background means words dont stand out from the page.

Ivan

As we already asked you could you please send us the error message you have got when order failed. It looks like probably 2checkout has experienced technical difficulties.

Which browser, screen resolution do you use so our site looks poor for you? We would like to investigate and improve our customer service.

Also could you please check your paypal account and credit card. We see that you have only been charged once. We can send you the invoice if you wish.

Regards,
ARI Soft