Hi ,

I had previous version on my pc that I re installed. Not from a back up. Thoughts?

It is not clear how you downgrade from v. 3.3 to 2.8. Could you described it in more details? Currently we see templates are not selected in v 2.8 so they will not be selected after upgrade to any version.

Regards,
ARI Soft

Hi,

I unistalled. 3.3 and then reninstalled 2.8 as an upload from my pc. It was the version I had in stalled in 2010. I don't see the templates? I only see standard template.. but none of the created templates?

If you want to install "ARI Quiz" 2.8 instead of v. 3.x, it is necessary to restore database backup which is used before upgrade to v. 3.x.

Upgrade process is described here and we recommend to create database backup prior upgrade of the extension.

Regards,
ARI Soft

Hello, There seems to be some confusion... My ari quiz program was operating correctly then all of the sudden the text and mail templates have disappeared. There are approximately 25 different templates with results. Is there another plugin or something that need to to be enabled? As before I sent you the user and pswd via email.

I would like to have your direction regarding this as our only option is to re enter all of the templates which we would prefer not to do. Can you please let us know what might have happened to the templates or where we could recover the files?

Thank you,
David

Regarding to your previous message, you upgraded the extension and then installed old version of the extension again. As we wrote previously, it is not possible to downgrade the extension. If you want to downgrade extension, it requires to restore database backup for previous version of the extension and then install old version of the component.

"ARI Quiz" v. 3.x and 2.x are stored templates in different tables. Currently templates are stored in tables which are used by "ARI Quiz" v. 3.x, but you downgrade the extension to v. 2.x incorrectly so templates are not available.

Regards,
ARI Soft