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Doesnt work properly after updating with php7
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TOPIC: Doesnt work properly after updating with php7
#63834
Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 0
Hi!
You've sent me extension for php7. I updated the site server on php7.
Before extension, I couldnt do that. Now the situation is that none of the tests work because the page does not load.
I wrote a few messages on the email, but none of the technical support does not respond.
Please help me to solve the problem.
Thank you!
Last Edit: 2018/10/16 18:28 By Konslaz.Reason: Image attcached
The administrator has disabled public write access.
 
#63836
Re:Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 748
Hello,

It doesn't look like a problem with PHP version. It seems you used a custom version of the extension and then upgrade it to standard version which doesn't support custom question types. We can investigate the problem in more details if you provide a temporary access to your J! backend by email and FTP access to <joomla_directory>/components/com_ariquiz folder.

PS: We try to provide answers in a short term, but we can't send reply immediately. Usually we answer within 24 hours.

Regards,
ARI Soft
The administrator has disabled public write access.
 
#63838
Re:Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 0
Thank you for you quick response.
I've just sent you an email from infomedtravel@mail.ru
There I sent the ftp access to solve my problem
Thanks beforehand.
The administrator has disabled public write access.
 
#63842
Re:Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 748
We checked it. As we wrote previously, the problem occurs because you used custom version of the extension and then update it to standard version. It doesn't support "Advanced Single Question" question type which is used in the quiz.

Regards,
ARI Soft
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#63844
Re:Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 0
But now if it doesnt work, what would you advise me to do?
Before it worked well, after updating nothing?
I bought Ari Quiz officially from you, and there is no solution?
Please, help me. Its really important for me.
The administrator has disabled public write access.
 
#63846
Re:Doesnt work properly after updating with php7 5 Years, 9 Months ago Karma: 748
Restore custom version of the extension (from a backup for example). Standard version doesn't support custom question types.

Regards,
ARI Soft
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