We are using ARI Smart Content in a University Environment.

We have a 'development' environment where the tool worked perfectly, no problems at all. But when we put it in our production environment (which has more security and different permissions), we get the following error:

Error:


Note this error comes up on our HOME PAGE of the website, so basically the site 'crashes' and is a complete white page, until I turned the error handler on, and i can see the error above.

For our site to not be 'white screen', I had to disable ALL of the plugins with ARI Smart Content.

Also in our production environment, when I go to the ADMINISTRATION page for ARI SMART CONTENT I also get a 500 error.

Any ideas?

thanks.

Hello,

It seems the extension can't save config file to <joomla_directory>/cache folder. Probably doesn't have permissions to do it.

Regards,
ARI Soft

That is what I thought... can you suggest what adjustment I need to make so your extension DOES have the right permissions to the cache folder?

Since we are a university environment our permissions are set very, very tight.

thanks,
Laura

It should have permissions to write to this folder. Another solution is copy this file from your dev env to production.

Regards,
ARI Soft

If I 'put' this file into the cache folder, will it get cleared out when we 'clear cache' and have to be rebuilt?

thanks,
Laura

If you mean "System -> Clear cache" page on Joomla! backend then it should work because Joomla! clear files from sub-folders in "cache" folder.

Regards,
ARI Soft