Some of the quiz results are being recorded in the back end but others arent. Any ideas, as it’s frustrating to be losing this customer data?

Hello,

Is "ARI Stream Quiz -> Settings -> General -> Save results to database" parameter set to "For all user"? If yes, check web server error log. Probably it contains error(s) which helps to identify the problem.

Regards,
ARI Soft

Hi yes it was set to all users.

This was from the error log, does it tell you anything as it makes no sense to me!

2019-09-12 18:59:57.771260 [NOTICE] [95.144.28.88:54473:HTTP2-39] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/thesenso/public_html/wp-content/plugins/litespeed-cache/inc/const.cls.php on line 288
2019-09-12 18:59:57.770614 [NOTICE] [95.144.28.88:54473:HTTP2-39] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/thesenso/public_html/wp-includes/class-wp-fatal-error-handler.php on line 65
2019-09-12 18:59:57.569208 [NOTICE] [95.144.28.88:54473:HTTP2-37] [STDERR] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/thesenso/public_html/wp-includes/functions.php on line 4093
2019-09-12 15:17:34.479930 [INFO] [192.0.98.130:30696] File not found [/home/thesenso/public_html/403.shtml]

Hi

I had my server devs look into the issue, they can’t see what is causing the problem after extensive testing. They suggested I feedback some information to you which may help.

Before I get to that, I have noted that all quiz result emails are being sent to participants, but neither mailchimp or the plugin are recording the information for approximately 3 out of 4 quiz takers, which completely negates the purpose of the quiz! I’m using the paid Pro version by the way.

I’ll post the comments from the server tech support in a separate response.

I do note from the plugin developer's support forum that the plugin may not play well with caches and so I've added an exclude to the Litespeed cache plugin (for the string '/sensory-types-quiz/') and purged the cache to ensure a clean slate. A further test of the quiz did cause the new quiz's results to be recorded in the dashboard.

Naturally excluding the quiz's URL from the cache does mean it'll load a little slower. If you find that an issue I'm afraid you would need to raise it with the Ari Stream Quiz plugin's developers.

Litespeed do offer a comprehensive API and so it should be feasible for the developers to configure the plugin to 'play nicely' with the Litespeed cache:
www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:cache:lscwp:api

You may like to draw the devs' attention to that URL.

Whilst looking into this issue I noticed that the PHP 'memory_limit' option was set to the default 128MB.

Since that is pretty low for a site running WooCommerce I amended that option to 512MB.

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With regard me asking if I could ask the quiz results being sent by email via the plugin, and support telling me to add my own email address and me explaining that I’d tried this but then no emails were sent he said this:

this is likely because you are adding your own address to the FROM address as it doesn't look like the plugin supports the ability of adding another recipient or CC currently.